FAQ 2017-03-28T20:48:45+00:00
Will you update Themes? 2017-02-03T15:55:14+00:00

We will update themes as long as the theme has updating configured and enabled utilizing the WordPress dashboard.  Themes are not part of the WP Labs program so they are not tested before implementation.  Most updates go smoothly but there may be some visual tweaks that need to be done after the update.  We recommend going through your website to identify any layout problems and open up an issue with us if you are on Total Support or White-Glove Support.

How quickly do you update Plugins? 2017-02-03T15:55:08+00:00

We run everything through WP Labs before we push out an update.  We aim to test these within 24 hours of their general release and start pushing them out as soon as they are white-listed.  Your plugin must be able to be auto-updated for this to happen.  Manual plugins require you to be on Total Support and request the update with the file included.

How quickly do you update WordPress? 2017-02-03T15:55:03+00:00

We run everything through WP Labs before we push out an update.  We aim to test these within 24 hours of their general release and start pushing them out as soon as they are white-listed.  Typically minor updates (x.1 -> x.2) are quicker than major updates.

What is in my Monthly Report? 2017-02-03T15:55:57+00:00

Each month you will get a report of everything done with your website so you can see the work completed as well as review trends and results of all of your scans.  If you would like this report more often just let us know but we’ve found most people are happy with monthly reports.

All about Performance Checks 2017-02-03T15:55:21+00:00

A slow website will hurt your business a lot. That’s why you need to benchmark your website performance regularly and react if something goes wrong.

We will notify you if there is something wrong and give you a report on your test so you can track your site performance.

All about Security Checks 2017-02-03T15:55:28+00:00

The worst thing about malware is that it could be on your website for months without you even noticing. You need to be vigilant, proactive, and check regularly for malware and known vulnerabilities. That’s where our Security Check comes in.

We scan your website and notify you if there are any issues.

Tell me about Backups? 2017-02-03T15:55:37+00:00

If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. ZZYZXwp takes the load of your mind by running scheduled backups and making sure that up-to-date backup is always ready. And since our backups are incremental and run off-site utilizing Amazons AWS infrastructure, it will successfully back up even the most problematic websites.

Do you support Multiple Websites? 2017-02-03T15:56:09+00:00

Each Starter and Total plan covers one website but you are welcome to purchase multiple plans.  Have more than 3 sites? Make sure you check out White-Glove Service for the most cost effective solution.

Can you design our Website? 2017-02-03T15:56:16+00:00

White-Glove is what you are looking for!  Your WordPress site couldn’t be easier. Everything custom, and everything made as simple for you as possible.

Do you do custom development work? 2017-02-03T15:57:22+00:00

That is what our White-Glove Service is all about.  White-Glove customizes everything about your experience to get optimal results from your WordPress site.

How do I cancel my service? 2017-02-03T15:57:15+00:00

We are sorry to see you go!  Please reach out directly to [email protected] to let us know what we need to do better!

But, if you are ready to go we are going to make this process easy too.  Just send us an email at [email protected] and we will cancel your account immediately.

What is WP Labs? 2017-02-03T15:54:20+00:00

WP Labs is our internal test infrastructure.  We test an obscenely large amount of variations of WordPress installations on multiple host and server configurations.  This allows us to ensure that pushing out an update to most WordPress sites will go smoothly and identify problems before they affect our customers.

How many items can I request at a time? 2017-02-03T15:54:29+00:00

You can request as many jobs as you would like at any time.  Just be aware that we only work on one issue at a time and our estimated resolution time for items will not start until the previous item has been completed.

Do you really offer unlimited support? 2017-02-03T15:54:36+00:00

Absolutely!   We will support your website like we say we will.  If we feel that the relationship is being stressed we’ll reach out to you and discuss but we will always be proactive in this.  We’ve found that if we need to do this that it is just because the White Glove service would be a better fit for you to get the results you are looking for.

Is there any commitment or contract? 2017-02-03T15:58:27+00:00

No. You can cancel your monthly subscription at any time. In fact, there are no hidden fees or extra charges. And we even have a generous no questions asked money back policy if you’re not happy.